Terms and Conditions


When you use the Site, you agree to the terms and conditions that follow.

DELIVERY

Monday - Friday: 
To guarantee same day delivery (Monday to Saturday), we request that you place your order by 12pm AEST. Additional charges apply after 12pm AEST.

Saturday:
To guarantee same day delivery (Saturday), we request that you place your order by 10pm AEST. Additional charges apply after 10am AEST.

Sundays and Public Holidays: 
As Scintilla Flowers is closed on these days, your order will be delivered on the next business day.

Scintilla Flowers will make all reasonable efforts to have the flowers delivered to you on the date they are ordered. However, time is not of the essence under these terms and conditions and Scintilla Flowers shall not be liable for any failure to deliver or delay in deliver for any reason.

We can not take requests for specific times of delivery simply because we cannot predict how many orders we have on any given day. We also have little control of the delivery route our drivers will take and also the traffic conditions for any given day

In some circumstances, for example, when delivering to some business addresses, hospitals or universities, we may not be able to deliver the flowers directly to the intended recipient. Please note that these circumstances are outside our control. In this case, we will deliver to the reception area or post room and (where possible) obtain a signature from the receptionist (or equivalent). This signature will be our record of delivery.

To ensure the highest likelihood of delivery success, please ensure that you provide as much information regarding the location of the recipient as possible within the delivery instructions, including department name, floor number, etc. Should the incorrect delivery address be supplied, we will use all means available to find the correct details. It is the obligation of the customer to supply accurate details at the time of order. Re-deliveries may incur extra charge, and responsibility cannot be taken for goods left at the incorrect address.

If the receiver is not home, we will leave the flowers at the front door of the apartment. By using our delivery service, you agree to let our couriers use their best professional judgment as to whether or not the flowers can be safely left at the delivery address should no one be there to receive them. We can hold no liability for the flowers from this point on.

All pricing is in Australian Dollars (AU$) and includes GST.

AMENDMENT OF TERMS

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes.